We will send a reply email verfying if parts are in stock or if they need to be ordered. On ordered parts we will also give you a new updated shipping time. Special Ordered Parts will also incur additional shipping charges to get them to us (including parts being picked up). Once we receive the part we will send an email to verify that your order has shipped. The online website and our main inventory are not linked so there will be pricing variances. Any online orders we will honor the online price, if less, but over the phone we maybe able to do a better price due to price updates and fluxuations from our suppliers.